In short, an Infinity Energy solar contract is rarely cancelled through Infinity Energy itself. The California installer stopped operating around 2023. Most homeowners now deal with the lender, lease provider or PPA company instead. Recent contracts may still qualify for cooling-off rights. Older agreements usually require a buyout, payoff, transfer or formal dispute.
Which Infinity Energy Signed Your Contract?
Several solar businesses use similar names, so the first step is confirming the exact company. This guide covers Infinity Energy, Inc., a residential installer founded in 2014. Infinity Energy Rocklin was its home base, and most customers were California homeowners.
The legal name, address and contractor licence number usually appear on the first or last page of the agreement. Matching those details prevents letters and complaints from reaching the wrong business.
| Company Name | Location | Main Market | Relationship |
| Infinity Energy, Inc. | Rocklin, California | Residential solar in California | The company covered in this guide |
| Infinity Solar Systems LLC | North-eastern United States | Residential solar in the tri-state area | Separate business |
| Infiniti Energy | New Jersey | Commercial solar and PPAs | Separate business |
| Infinite Energy Solutions | Colchester, England | Home energy work in the UK | Separate business |
Is Infinity Energy Still in Business?
Infinity Energy, Inc. is no longer operating. Industry directories and the Better Business Bureau list the company as closed, with the closure reported in 2023. Former customers describe unanswered calls, disconnected phone lines and unfinished projects.
News that Infinity Energy is out of business does not end the agreement automatically. Solar loans, leases and power purchase agreements are often held by a separate finance company. That finance company can keep billing even though the installer has gone.
Some homeowners also report that Infinity Energy took over projects started by other installers. In those cases, the original installer, the lender and Infinity Energy may all appear in the paperwork.
Who Holds Your Contract Now?
The company collecting the monthly payment usually controls the cancellation process. Recent bank statements or autopay records normally show that company’s name. The right contact depends on how the system was paid for.
Solar Loan
A solar loan is a debt owed to a lender, not to the installer. The lender can enforce the loan whether or not Infinity Energy finished the work. Many lenders also record a UCC-1 fixture filing against the property. Ending the loan usually means a solar loan payoff, a refinance or a documented dispute.
Lease or PPA
A solar lease or power purchase agreement is held by a third-party owner who owns the equipment. That owner, or a company that bought the account, still expects payment. Solar PPA cancellation normally depends on the buyout clause or early termination terms.
The solar lease exit process follows similar rules for leased systems. PPA holders face comparable choices, and the available PPA exit options depend on the contract wording.
Cash Purchase
A cash purchase leaves no ongoing payment to stop. The practical issues become unfinished work, missing permits and lost warranty cover. Recovery for cash buyers usually involves complaints, claims or legal action rather than cancellation.
Can You Still Use the Cooling-Off Period?
The solar cooling-off period only helps homeowners who signed very recently. California Civil Code Section 1689.6 covers home solicitation contracts. Buyers may cancel until midnight of the third business day after signing. Buyers aged 65 or older receive five business days.
The federal FTC Cooling-Off Rule sets a similar three-day minimum for many door-to-door sales. Since Infinity Energy closed around 2023, recent contracts with the installer itself are unlikely.
A missing or defective cancellation notice may affect when the window actually closed. Rules also differ between states. Checking the relevant state solar laws is worthwhile before assuming the deadline has passed.
What Should You Gather First?
A complete document file makes every exit option easier to assess. Gather the following items before contacting any company.
- The signed installation contract, including every page and amendment
- The loan agreement, lease or PPA from the finance company
- The original sales proposal and savings estimate
- Payment history and recent account statements
- Utility bills from before and after installation
- Permission to Operate or interconnection approval from the utility
- Texts, emails and photos showing unfinished or faulty work
- Warranty documents for panels, inverters and batteries
How Does the Cancellation Process Work?
Cancelling after the installer has closed follows a logical order. Each step builds on the information gathered in the step before it.
- Confirm the legal company name and contractor licence number on the agreement.
- Identify who currently collects payments and request the full account file in writing.
- Read the termination, buyout, transfer and default clauses in the finance documents.
- Compare the sales promises with the signed terms and record every difference.
- Send a written dispute or cancellation request to the finance company by tracked post.
- File complaints with the relevant regulators if the finance company does not respond.
- Keep making payments unless a lawyer advises otherwise.
Missed payments can lead to default fees and credit damage. A formal dispute is usually stronger when the account remains in good standing.
What Are the Exit Options After Installation?
Most homeowners with an Infinity Energy solar contract are past the cooling-off window. The realistic options therefore come from the agreement itself and from consumer protection law.
| Exit Route | When It May Apply | What to Check First |
| Buyout | Lease or PPA with a purchase option | The buyout formula and remaining term |
| Loan payoff or refinance | Solar loan with a balance remaining | The payoff figure and any dealer fees |
| Transfer to a buyer | The home is being sold | Transfer rules and buyer credit approval |
| Misrepresentation dispute | Sales promises differ from signed terms | The proposal, savings estimate and messages |
| Incomplete work dispute | The system never received approval to run | Installation records and utility letters |
| Removal and termination | The owner agrees to take the equipment back | Removal costs and roof repair duties |
Each route carries different costs. The buyout price can sometimes be negotiated, particularly when a system underperforms or was never switched on.
Sales practices also matter. Promises of near-zero bills or hidden escalators may point to solar installer fraud. Evidence of this kind can support a dispute with the finance company.
Can the CSLB Help Recover Losses?
The Contractors State License Board (CSLB) handles complaints against California contractors, including solar installers. A CSLB complaint creates an official record of unfinished work or misrepresentation. That record can support later disputes with lenders and lease providers.
The CSLB also runs the Solar Energy System Restitution Program for eligible homeowners. The fund covers contracts signed on or after 1 January 2016 for single-family homes. Payments are capped at $40,000 and depend on funds remaining.
Current eligibility details appear on the CSLB Solar Smart pages. Problems with a solar lender can also be raised with the Consumer Financial Protection Bureau. The steps to file a complaint are similar across most agencies.
Which Mistakes Weaken a Cancellation?
Several common errors make an exit harder or more expensive. Avoiding them protects both credit and legal options.
- Stopping payments without advice, which can trigger default fees
- Writing only to Infinity Energy when a finance company holds the Infinity Energy solar contract
- Confusing Infinity Energy, Inc. with an unrelated company of a similar name
- Relying on phone calls without written confirmation
- Removing leased panels without the owner’s written consent
- Ignoring a recorded filing until a home sale is already under way
What Happens When Selling the Home?
A home sale often brings an old Infinity Energy solar contract back into focus. Title companies and buyers’ lenders frequently ask about recorded solar filings before completion. Delays at this stage can put the sale at risk.
Sellers with a lease or PPA usually need to transfer the agreement or buy it out. Sellers with a loan usually pay the balance through escrow. Clearing the record may then require a separate UCC lien removal request.
Where Can You Get a Clear Answer?
Every Infinity Energy solar contract is different, and the installer’s closure adds another layer of complexity. The finance company, agreement type and signing date all shape the options available. No single route works for every homeowner.
Solar Exit Plan offers a free solar contract review for homeowners holding an Infinity Energy solar contract. The review explains what the termination, buyout and transfer clauses actually allow. It also identifies who now holds the agreement and which next steps may be realistic.
Solar Exit Plan is not a law firm, and no exit can be guaranteed. A review simply provides a clear, document-based starting point before any decision is made.
Frequently Asked Questions
Can a System That Never Worked Be Cancelled?
Possibly, but a system that never worked does not cancel the agreement by itself. Homeowners in this position often raise an incomplete work dispute with the lender or lease provider. A missing utility approval letter strengthens that dispute.
Who Repairs the System Now?
The installer’s workmanship warranty is unlikely to be honoured now. Manufacturer warranties on panels, inverters and batteries usually remain valid. A warranty dispute may be needed if a manufacturer blames the installation.
Does Cancelling Affect a Credit Score?
An agreed buyout, payoff or transfer does not normally harm credit. Missed or stopped payments can be reported to credit bureaus, however. Written agreements with the finance company help protect the homeowner’s credit record.
Is There a Time Limit for Complaints?
Yes, time limits apply to contractor complaints and legal claims. The limits vary by issue, agency and state. Acting promptly keeps more options open, especially for restitution funds that close once money runs out.
Can a Lawyer Help With a Dispute?
Yes. A consumer protection lawyer can assess misrepresentation, contract defects and claims against the finance company. Legal advice matters most when large sums or a pending sale are involved. Some homeowners also consider whether to sue a solar company or its lender.